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FAQs

A lot of your items that are displayed online can we see them in your brick and mortar location?

The vast majority of our stock is online only and made to order. This advantage allows you, to assure the perfect fit when investing in a leather jacket. Feel free to come visit us at our Chicago Location to get measured or see what ready-made garments  we have in stock. If you’re located outside the Chicagoland area you can always conduct a virtual fitting or provide us with your measurements using the size guide on our site.

How long does it take to make a custom-made item?

The turnaround time for a custom-made item is about 3-6 weeks. It could take longer it could be shorter. Many factors play a role to how long an item takes. This ranges from the type of style, color scheme, size and hide availability. 

I ordered and item but input the incorrect measurements, what do I do?

In the event of inputting the incorrect measurements, your best bet is to contact us ASAP. Our return policy and cancellation procedures will still apply. We are not liable for incorrect measurements provided by the customer. We use what you submit to us.

How do I know you’re a real company?

We are proud to say we are one of the only stores left that are specializing as a full service leather retailer in the United States. This means you get a real person, real advice and a REAL Business when you’re dealing with us. Feel free to visit us if you’re ever in Chicago! We’ve been at the same location for the past 35 years.

I see a ton of super cheap leather jackets online between $20-$150. Why do you guys charge much more? What is the reason behind your pricing?

Ahhh, the most common question of them all. Why are we priced so high? Well, we aren’t. Many of our wonderful competitors love to display super cheap prices and advertise the word “leather” but truth be told CHEAP LEATHER DOESN’T EXIST. There is a reason to why we aren’t selling dirt cheap. We control our own manufacturing without the markup of a traditional retailer. You get PREMIUM GRADE LEATHER no PLASTIC when purchasing from us. We believe that a leather jacket is a lifelong investment. A wise man once said, “Cheap is not good and good is not cheap.”

What is your cancellation fee on custom made items?

After placing your initial order, you have a total of 24 hours to decide if you want to cancel for a full refund. During that 24-hour time period you can decide to change/cancel/alter your order. Please note that the after the 24-hour period, our production team is creating the shape and pattern of your custom-made item just for YOU. After this 24-Hour window has passed, orders will NOT be refunded if it is cancelled. We advise you to carefully measure yourself using our size guide or watch our video on how to measure.

Do you offer any type of leather repair?

YES! Please check our Leather repair link at the bottom of this page and view the wonderful services we have to offer.


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